sdruiyuan@ruiyuanfertilizer.com

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Enterprise Credit Certificate

Email：

wanghongjie@ruiyuanfertilizer.com

Phone：

+8617865892788

Inquiry Now

Enterprise Credit Certificate

Email：

wanghongjie@ruiyuanfertilizer.com

WhatsApp：

0085253948875

Inquiry Now

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FAQ

...

How does your company protect its customers' trade secrets?

We attach great importance to the protection of customer information: First, sign a non-disclosure agreement (NDA) based on customer needs, which is legally binding Second, establish a strict information security management system Thirdly, customer information is only used for order execution and cannot be disclosed to third parties Fourth, conduct regular confidentiality training for employees to ensure information security

What communication methods does your company support?

We support multiple convenient communication methods: Email 1: Official email, suitable for formal document exchanges Second, telephone/video conference: suitable for important business negotiations Third, instant messaging: WhatsApp, WeChat, etc., suitable for daily communication Fourth, we use your preferred communication method to ensure smooth communication

How fast is your company's response time?

We promise an efficient response speed: 1. Inquiry and quotation: Respond within 2 hours during working hours, and respond within 8 hours during non-working hours Second, order progress inquiry: provide detailed information within 24 hours Third, emergency situation: provide a 24-hour emergency contact number

What is the process for handling customer complaints in your company?

We have established a comprehensive complaint handling mechanism: First, receiving complaints: through channels such as telephone, email, and online customer service Second, problem classification: quality issues, service issues, logistics issues, etc Third, investigation and verification: initiate an investigation within 24 hours and provide preliminary results within 3 working days Fourth solution: Provide replenishment, discount, or compensation based on the nature of the problem Fifth, follow-up visits: ensure that issues are thoroughly resolved and customer satisfaction is improved

What after-sales services does your company provide?

We provide comprehensive after-sales service: First, 7x24-hour online customer service support For product quality issues, please provide feedback within 7 days and a solution within 10 days Third, provide product usage guidance and technical support according to customer needs Fourth, conduct regular follow-ups, collect customer feedback, and continuously improve service quality Fifth, establish customer profiles and provide personalized services

What is your company's refund policy?

Our refund policy is fair and transparent: First, if the delivery cannot be made due to our reasons, a full refund will be provided Secondly, if the product quality issue cannot be resolved after verification, a refund or exchange can be negotiated Third, refund process: Submit a refund application → Both parties negotiate and confirm → Complete the refund within 3-7 working days Fourth, specific terms should be stipulated in detail in the contract

How to ensure payment security?

We have taken multiple measures to ensure payment security: Firstly, all payments are remitted to the company's official account, and business license and bank account information can be provided for verification Second, sign a formal contract to clarify payment terms and liabilities for breach of contract Thirdly, multiple methods such as relevant documents, emails, and phone calls must be confirmed simultaneously before the remittance can be processed

What payment methods does your company support?

We offer a variety of secure payment methods: First T/T wire transfer: 30% deposit, 70% payment upon receipt of scanned bill of lading (most commonly used) An irrevocable sight letter of credit (L/C) issued by a top-tier international bank: applicable to large-value orders Thirdly, for long-term cooperative customers, more flexible payment terms can be provided

What should I do if the goods are lost during the ship's voyage?

We purchase transportation insurance for all goods: Under the first CIF clause, we are responsible for purchasing marine insurance Secondly, FOB terms can assist customers in purchasing insurance Third, in the event of damage or loss, we will assist in claiming compensation from the insurance company

How does your company ensure timely delivery?

We have established a comprehensive delivery guarantee system: First, we have long-term cooperation with multiple high-quality logistics companies Second, establish a supply chain early warning mechanism to identify potential delays in advance Thirdly, implement an order tracking system so that customers can inquire about the progress in real time Fourth, in the event of a delay caused by force majeure, we will notify you in advance and negotiate a solution

What is the typical delivery lead time for your company?

The delivery cycle varies depending on the product and order quantity: First, regular products in stock: shipment within 7-10 working days Second, products requiring commodity inspection: The delivery date is determined based on the national commodity inspection schedule, generally within 5 working days after the commodity inspection certificate is issued Thirdly, we will provide a detailed production schedule and update the order progress in real time

What is the trade process of your company?

Our standard trade process is clear and transparent: First, the inquiry and quotation stage: provide a detailed quotation sheet, including product specifications, prices, and delivery terms Second, order confirmation: sign a contract to clarify the rights and obligations of both parties Third, production/procurement arrangement: update order progress in real time Fourth, quality inspection and shipment: provide pre-shipment inspection report Fifth, document settlement: provide complete document certificates

Can your company provide a product testing report?

Of course. We can provide: First, internal inspection report of the factory Second, test reports from third-party authoritative institutions (such as SGS, ITS, etc.) Third, provide testing services for specific projects according to customer requirements Fourthly, all reports are scanned copies of original documents to ensure their authenticity and validity

If the received goods have quality issues, how will your company handle it?

We provide a comprehensive mechanism for handling quality issues: First, if you report any quality issues within 7 days after receiving the goods, we will immediately investigate and verify them Second, establish a long-term quality improvement mechanism to identify the causes and enhance product quality Third, improve the service management system to ensure customer satisfaction.

How does your company ensure product quality?

The company has established a comprehensive quality management system: First, a strict supplier screening and auditing mechanism Secondly, quality inspection is conducted on each batch of goods before they leave the factory, and a test report is issued Third, support third-party inspection agencies (such as SGS, INTERAT) for goods inspection Fourth, we provide sample confirmation services to ensure that the bulk goods are consistent with the samples

What products does your company export? What are the packaging options? Can the packaging be customized?

Firstly, our company primarily exports fertilizer products such as ammonium sulfate, ammonium chloride, urea, phosphate fertilizer, compound fertilizer, calcium ammonium nitrate, etc. We can also customize products according to the varying needs of foreign customers. Secondly, the main packaging forms include bulk export, bulk container, as well as packaging in 25kg, 50kg, 1000kg, etc. Thirdly, in addition to regular packaging, our company can also customize packaging with customers' shipping marks.

How to judge the credibility and professionalism of a company?

You can verify it through the following methods: First, inquire about our business license and scope of business Second, verify customs registration information Thirdly, the company team possesses many years of international trade experience, as well as relevant professional certificates. Fourthly, our clients who have cooperated with our company are all internationally renowned clients with whom we have been collaborating for many years.

What qualifications and certifications has your company obtained?

We have obtained the 5A Enterprise Credit Certificate, and all certifications can be verified on our official website to ensure customer rights and interests.

Does your company possess legal import and export business rights?

Yes, we possess complete import and export business qualifications and customs registration codes, which can be verified through inquiries with relevant government departments. We strictly adhere to international trade regulations, ensuring that all transactions are legal and compliant.

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